assistant manager
Responsabilités
- participate in the co-ordination of all maintenance and repair projects within the Business Lounges and Eurostar Lounges to ensure that the lounges remain in good repair
- participate in regular meetings with the lounge contractors in cooperation with the Business Lounge Development Manager to help reduce the use of single use plastic within the lounges and ensure that the lounges are functioning in alignment with the companies environmental and sustainability policies
- participate in general administrative duties to support the Business Lounge Development Manager, such as meeting organisation and diary management, preparation and taking of meeting minutes, company communications, feedback preparation and presentations, to optimise the efficiencies and effectiveness of the department
Voir plus +4 - participate in the day-to-day operational running of the Business Lounges and Eurostar Lounges in the absence of the Business Lounge Development Manager to reduce any operational impact to the business or our passengers experience
- participate in the review and analysis of the qualitative scores associated with the lounges in cooperation with the Business Lounge Development Manager to analyse the statistics of reports including mystery customer, customer satisfaction, internal and external feedback, audits, and any other reporting method that may be used by Eurostar now or in the future to ensure that any underlying negative trends can be recognised and corrective actions taken to minimalise the impact of these and improve the services offered to our passengers
- you will provide general operational support to the Business Lounge Development Manager to support the achievement of the Ground & On-board Service teams objectives efficiently and in a timely manner
- participate in regular meetings with contractors in cooperation with the Business Lounge Development Manager to ensure that the contractors are performing in line with their contractual agreements, whilst delivering their services to the agreed specifications, and are operating in alignment with all commercial and legal responsibilities, to ensure company compliance and to optimise the services to our passengers
Exigences
- fluency in both English & French languages- written and oral
Commerce
- commerce et vente
- Commerce et vente
mauvais classement - l'entreprise a reçu de mauvaises notes
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